Refund policy
At L’Amour Flowers & Gifts, our flowers and arrangements are prepared specially for each order. Because flowers are fresh and perishable products, we do not accept returns or exchanges after delivery.
Damaged or Unsatisfactory Flowers
If your order arrives with a significant issue, such as severely wilted, damaged, or spoiled flowers, please contact us as soon as possible after delivery.
To help us review the issue, please send us clear photos of the flowers and the order within 24 hours of delivery.
If the issue is confirmed to be related to the condition of the flowers when delivered, L’Amour Flowers & Gifts will provide a replacement bouquet of the same or similar value and style, subject to availability.
We do not provide cash refunds for damaged or wilted flowers. Our preferred resolution is to replace the affected bouquet with a similar bouquet.
Minor differences in flower color, size, shape, or arrangement are normal because flowers are natural products and may vary from the product images.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including the recipient’s name, phone number, and complete delivery address.
We are not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
Order Changes and Cancellations
If you wish to change or cancel your order, please contact us as soon as possible.
Changes or cancellations may not be possible once the order has been prepared or dispatched for delivery.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
L’Amour Flowers & Gifts
Ras Al Khaimah, United Arab Emirates
Phone: +971 58 619 9935
Email: latifaalmesafri@gmail.com